Workers in organisations and agencies that serve young refugees have highlighted the need for guidelines to direct practice. To address this need, good practice principles have been developed by a refugee young people working group in Victoria. The principles are based on the values of trust, understanding and social justice and access. Jen Couch, from the Centre for Multicultural Youth Issues, proposes that the principles should be incorporated within a refugee rights model of social policy and service delivery, rather than a service model based on needs. A human rights approach acknowledges the trauma that young refugees have experienced and their right to a 'normal' life in Australia.